Customer Survey Winter 2014

We’d love some feedback please.

Getting honest feedback is essential to maintain and improve customer service.
Please take a couple of minutes to complete this simple survey.

Enter your text here

Name


Business


Email


1) How long have you been using our products and services?


2) What has your experience been of our responsiveness to enquiries?


3) What has your experience been of our accuracy of quotes?


4) What has your experience been of timely notifications to delays on your orders?


5) What has your experience been of accuracy of invoices?


6) What has your experience been of turnaround times on orders?


7) How would you rate us when progressing orders?


8) How would you rate our documentation respective to your orders?


9) How would you rate our handling of complaints / concerns?


10) How would you rate our after-sales service?


11) How would you rate us in terms of completeness of products / services delivered?


12) How would you rate us in terms of reliability of products / services delivered?


13) How would you rate us in terms of value and cost effectiveness of products / services?


14) Kindly rate your experience of our deliveries


15) Kindly rate your experience of overall completeness of products / services delivered


16) Please indicate whether you agree or disagree - product / service does what it claims


17) Please indicate whether you agree or disagree - product / service was worth the purchase price


18) Please indicate whether you agree or disagree - product / service does what we need


19) Please indicate whether you agree or disagree - product / service is a competitive price


20) Please indicate whether you agree or disagree - product / service is easy to use


21) Would you recommend our products and services?


22) Please give a reason for your answer.


23) Additional comments / suggestions:



Thank you for taking the time to complete our survey.
We value your comments and suggestions!

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