Healthcare Laundry: Case Study

  • An arial view of The Royal Hospital Chelsea (RHC)

    Royal Hospital Chelsea LogoIn 1681, King Charles issued a Royal Warrant authorising the building of the Royal Hospital Chelsea to care for those ‘broken by age or war’. Today it is the most prestigious care home in the country.

    Grosvenor Contracts recently won a competitive tender to provide laundry & dry cleaning services for The Royal Hospital Chelsea. We now service both the sheltered accommodation and care home for over 200 Chelsea Pensioners.

    We provide 24 hour turnaround for a variety of laundered items including linen and personal clothing which needs to be sorted, packed and delivered back to individual pensioners, we process around 15,000 items per month. Providing laundry for ex-servicemen means our finishing has to be top quality, all shirts are ironed by hand and delivered on hangers looking crisp and pristine.

    Outsourcing the laundry services to Grosvenor Contracts resulted in considerable cost savings for RHC. Grosvenor Contracts are proud to be associated with The Royal Hospital Chelsea.

    “The Contract is monitored by KPIs and any issue that has arisen, albeit always minor, has been quickly resolved. The RHC is very satisfied with the service provided by Grosvenor Contracts”

    Ian Ball.  Head of Procurement: Royal Hospital Chelsea

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